My reloading equipment is largely Hornady red but I don't discriminate, and as such I have some green and even orange equipment scattered in as well.  One such piece of equipment is a RCBS press mounted APS priming toolCBS press mounted APS priming tool. I use it to prime anything not loaded on the progressive.  I am a fan of the APS strips and would use them on my Hornady L-N-L AP if someone could figure out how.

 


Anyway, I've used the RCBS tool for a dozen years or more and some of the small parts are beginning to wear. I searched over their website to buy replacements but could not find parts anywhere. Finally I emailed RCBS tech support. The parts are on their way, free of charge.  Nice.  These are parts that have worn from extensive use and I was willing to pay a modest fee for them but RCBS replaced them anyway. I do not believe they were failures of "materials or workmanship" as most warranties specify but they stood by them anyway.  It is nice to see a company with that attitude.

Fair and balanced disclaimer: Hornady has always stood by their products as well and have even replaced parts that I broke through misuse and abuse.  I have also heard that the blue company is the same though I don't have any first hand experience.  I don't believe that we are getting good customer service out of one because of the others though if so, then so be it. I think some companies know their customers and client communities and the big reloading companies are an important part of it.